Fix the problem quickly

Solve problems on the spot, which produces a win-win for your passengers and your organization. Resulting in fewer claims and higher passenger satisfaction.

Show you care

Build passenger loyalty through difficult times, by being prepared and thoroughly informing and communicating with passengers. A well-repaired mistake leads to more loyal passengers.

Foundation for your service recovery plan

SFS will convert service recovery situations into opportunities by adding something positive to a negative experience. These are the moments that customers can be recognized and turned into loyal passengers. Modern service recovery must be an integrated standardized business process.

Proven global service recovery platform

Designed for airlines to reduce costs, considerably enhancing passenger communication and experience.

Recognized by the airline industry

Stranded Flight Solutions is an official Amadeus partner to support fast and seamless integration with pre-setup web service connections.