Never leave a passenger stranded
SFS combines a purpose-built, digital platform with round-the-clock human support, so airlines can automate the passenger journey from first alert to final claim processing.
Trusted by commercial airlines with millions of loyal passengers
Flight delays and cancellations happen, what matters is how you respond
Delayed alerts
Passengers quickly grow frustrated and confused when airlines don’t inform them what’s happening.
Lack of personalization
Generic messages fail to address individual passenger needs, decreasing engagement and satisfaction.
Inconsistent information
Providing irregular or contradictory information leads to mistrust and anxiety among travelers.
Limited visibility
Incomplete data spread across systems leads to lengthy claim investigations and frustration among passengers.
The platform you need when things don’t go to plan
SFS gives you the tools to fully support passengers throughout disruptions and get the insights teams need to improve efficiency and service going forward.
Keep passengers informed and in control of their trip
Send instant alerts to passengers the moment a disruption is confirmed, with clear information on their options and self-service options to arrange their unplanned stay.
Automated, on-brand messages
Choice between self-service portal or in-airport support
Simple claim processing in line with relevant regulations such as EU261
The numbers speak for themselves
Of passengers choose self-service
Time from alert to confirmed booking
Cost savings by using SFS360
Accommodate passengers anywhere in the world
Enable support staff to quickly arrange accommodation for passengers at the service desk, with full visibility of every passenger’s details and extra support when room and transport availability is limited.
24/7 operational support for your existing teams
Access to 250,000+ accommodation options
360-view of passenger details in one place
Get full control of disruption costs and claims
Access to detailed insights for every disruption event, including the passengers affected, actual costs incurred, and accurate financial KPIs.
Detailed cost tracking and invoicing per disruption event
Faster processing of invoices and claims, with less reconciliation fixes needed
Clearing house service to support currency deviations
Non-air passenger support, fully handled by SFS360
Before SFS
After SFS
One source of truth for every team
Disruption Operations
Provide consistent and predictable non-air passenger support anywhere in the world.
Customer Experience
Give every passenger the same on-brand experience, both digitally and at the airport service desk.
Digital & IT
Integrate SFS360 with existing systems like Amadeus or Sabre, and remain compliant with global industry standards.
Finance
Get control and insights on disruption-related costs, including claims, accurate itemized invoices and full audit trails.
“The platform helps streamline passenger care processes, improves operational coordination and enables faster, more efficient assistance during irregular operations.”
Frequently asked questions
Find answers to common questions below or simply get in touch and we’ll get back to you.
Does SFS360 integrate with Amadeus or Sabre?
Yes. SFS360 connects to the global distribution and passenger service systems your teams already use, including Amadeus and Sabre, so passenger and flight details stay aligned automatically. It also connects to messaging tools such as 15below and your own app, and custom APIs can link SFS360 to systems like your ERP or CRM.
Who is SFS360 best suited for?
Commercial airlines that want a consistent way to care for passengers when flights are delayed or cancelled. Disruption operations, customer experience, digital & IT and finance teams all work from the same platform, so everyone sees the same passenger details and the same costs.
What capabilities does SFS360 provide?
Instant, on-brand alerts the moment a disruption is confirmed. A mobile self-service portal for accommodation and claims. Service desk tooling with a 360-view of every passenger. Access to a worldwide network of hotel and transport partners. 24/7 operational support from the SFS Ops team. And cost tracking, invoicing and BI dashboards for finance.
What is the onboarding process for SFS360?
Master service agreements (MSA) are built around the scale of your operation and the modules you need, from passenger communication and the self-service portal to 24/7 operational support and settlement services. Accommodation and transport are invoiced per disruption based on actual costs, not estimates, so you only pay for the care that was provided.
How do SFS360 plans work?
Plans are built around the scale of your operation and the modules you need, from passenger communication and the self-service portal to 24/7 operational support and settlement services. Accommodation and transport are invoiced per disruption based on actual costs, not estimates, so you only pay for the care that was provided.
Ready to improve your response to disruptions? Let’s talk.
See the SFS360 platform in action and how it can help you improve both passenger experience and operational efficiency in a 30-minute demo.
9:00:24 CET
