The SFS360 global platform for IROPS

The start-to-end global service recovery platform to improve the passenger experience when these are challenged the most.

Global hotel inventory

Real-time bookable.

Taxi2Ride ®

Globally connected taxis.

Photo2Claim ®

Personalized compensation per passenger.


SMS, mail and mobile self-service app.

Reporting and Control

Real-time cost insights​ with data analytics.

Single point of truth

One place for all service recovery interactions.

Stranded Flight Solutions

Stranded Flight Solutions helps you to increase passenger loyalty and improve the passenger experience. This approach gives the airline major cost savings and ancillary revenue opportunities during irregularities.

This efficiency includes instantly bookable worldwide hotel accommodation, transportation, refreshment vouchers and monetary compensation. All globally communicated by SMS, mail or voice call directly to the passenger’s mobile device or printed by the agents at the desk. Comply with the local government regulations and protect the reputation when these are challenged during irregular operations.

The SFS360 platform simplifies the accounting process and improves communication with your passengers for customer care. Central IROPS handling with clear data will now be possible. Furthermore, we cooperate with your suppliers to offer their services through your SFS360 platform.

The start-to-end global service recovery platform SFS360 meets the airline’s specific global network IROPS requirements.

Intellectual Property (IP) registered by IP-054585 in the Netherlands.


Passengers protected


Connected hotels


Passenger communications


Active users

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