Invite SFS to participate in your RFP
SFS enables airlines to manage passenger support and accommodation during disruptions anywhere in the world. Invite SFS to participate in an upcoming RFP or to join your supplier portal by completing this short form.
Or if you prefer to send us your request via email, then you can reach us at: info@strandedflightsolutions.com
Trusted by commercial airlines with millions of loyal passengers
The platform you need when things don’t go to plan
End-to-end passenger support
Give staff one platform to manage support, from SMS alerts to accessing an inventory of 250,000+ hotels to claim processing.
24/7 operational support anywhere in the world
Get extra remote support to help accommodate passengers and resolve operational issues during busy periods or staff shortages.
Self-service portal for passengers
Let passengers choose between visiting the airport desk or arranging their accommodation and claims via a mobile-optimized portal.
Accurate costs and KPIs for every disruption
Give finance teams an accurate view of disruption-related costs, with automated invoice matching and full audit trails for every transaction.
Why global commercial airlines choose SFS
While we take pride in our high degree of punctuality, we seek to minimize the effects on customers when our flights are disrupted. This solution means we can offer instant help and service to customers everywhere, also at destinations where we do not have any local presence.
The platform helps streamline passenger care processes, improves operational coordination and enables faster, more efficient assistance during irregular operations.
The solution improves the speed and sense of control for our customers, as they do not need to wait for hotel accommodation at the airport.
Certified to global data security standards
SFS360 is designed to ensure airline and passenger data is processed and stored securely in line with global standards and local regulations, including ISO-27001:2022, SOC2, and the GDPR, with data hosted in the EU.
Frequently asked questions
Find answers to common questions below or simply get in touch and we’ll get back to you.
What tenders does SFS participate in?
SFS participates in tenders for any product categories that relate to the passenger support and accommodation side of flight disruptions. This includes solutions for:
- IROPS management for support staff: End-to-end handling of passenger support during disruptions.
- Accommodation & ground transport: Hotel and transport sourcing and booking for affected passengers.
- Passenger self-service & communication: SMS alerts and self-service portals for passengers to book accommodation.
- Duty-of-care & care-cost control: Portal for passengers to access services they’re entitled to, such as vouchers, and submit claims in line with relevant regulations e.g. EU261.
How long does SFS need to respond to a RFI or RFP invite?
SFS will respond to any invitation to participate in a Request for Information (RFI), Request for Proposals (RFP), or other procurement process within 48 hours of receipt. The duration of time needed to complete a tender submission varies depending on the granularity of information required, but SFS agrees to comply with deadlines set by the airline.
Does SFS have client testimonials and references available?
Yes. SFS can provide a list of testimonials and contact details for existing clients as part of a RFI, RFP, or other procurement process.
Does SFS provide binding prices in proposals and tender bids?
SFS provides pricing options and conditions in line with the buyer’s specifications. For example, indicative pricing will be provided in non-binding proposals whereas binding prices will be provided in tender submissions.
Has SFS participated in public procurement events before?
Yes. SFS has participated and been successful in multiple public procurement events with large airlines for multi-year contracts.
What is the onboarding process for SFS360?
Master service agreements (MSA) are built around the scale of your operation and the modules you need, from passenger communication and the self-service portal to 24/7 operational support and settlement services. Accommodation and transport are invoiced per disruption based on actual costs, not estimates, so you only pay for the care that was provided.