We
go the extra milefor every passenger
Since 2009 we have helped airlines turn disrupted journeys into well-handled ones, by combining one platform, a global partner network and a team that keeps working until every passenger is taken care of.
Our platformTurning flight disruptions into positive experiences
Our mission is to transform airline disruption management through the combined power of SFS360 and SFS Ops.
We enable airlines and service partners to deliver seamless passenger care, transparent collaboration, and real-time operational support during every disruption.
Through intelligent automation and continuous data collection, we generate actionable insights that drive operational efficiencies, reduce costs, improve performance, and enhance the passenger experience.
The numbers speak for themselves
Years in operation
Stations covered by SFS360
Time reduction by handling disruption
Meet the SFS crew
Combining people and technology since 2009
Stranded Flight Solutions offers a unique blend of software and “brainware” since 2009.
For us, efficiency means seamlessly integrating start-to-end service recovery solutions that meet an airline’s specific requirements. This efficiency doesn’t end with project commissioning: it just starts there.
Our commitment ensures you see noticeable efficiency gains from day one and will continue to do so long into the future. Stranded Flight Solutions is taking service recovery processes with the single platform approach, self-service and fully compliant with regulations.
Yvo van der Tol
Co-founder
Frank Classen
Co-founder
Frequently asked questions
Find answers to common questions below or simply get in touch and we’ll get back to you.
Where is Stranded Flight Solutions based?
Stranded Flight Solutions is headquartered in Almere, within the Amsterdam metropolitan region of the Netherlands, and has supported airlines from there since 2009. Our partner network and round-the-clock operations team extend that reach to 3,500+ stations worldwide, so passengers get the same standard of care wherever their flight is disrupted.
What solutions does Stranded Flight Solutions provide?
We combine software with what we call brainware. SFS360 is the platform your teams use to alert passengers, arrange accommodation and transport, and track every disruption-related cost. SFS Ops is the team behind it, available around the clock to back up your staff during peak periods and complex cases.
Which airlines use SFS360?
SFS360 is used by commercial airlines around the world, from carriers with millions of loyal passengers to regional operators. Finnair and Saudia Airlines are among the airlines we work with. Get in touch and we are happy to share references that match your network and operation.
What are the benefits of using SFS360?
Passengers get clear, on-brand updates and can arrange their stay in about two minutes. Ground staff handle re-accommodation faster and with less stress, with backup available whenever they need it. And finance teams see exactly what each disruption costs, with faster invoicing and claim processing.
Does SFS360 support claims processing in line with EU 261?
Yes. Passengers file compensation claims through the self-service portal, and your finance team processes valid claims and pays hospitality partners based on actual costs rather than estimates. Every transaction has a full audit trail, in line with regulations such as EU 261.
Ready to improve your response to disruptions? Let’s talk.
See the SFS360 platform in action and how it can help you improve both passenger experience and operational efficiency in a 30-minute demo.
9:00:24 CET
