WHY SFS ?
WHY SHOULD YOU CHOOSE FOR SFS?
- Fix the problem quickly
- Solve problems on the spot which produces a win-win for your passengers and your organization. Resulting into less claims and higher passenger satisfaction.
- Show you care
- Build customer loyalty during difficult times by being prepared and communicate with the passenger and inform them properly.A well repaired mistake leads to a more loyal customer.
- Foundation for your service recovery plan
- SFS will convert service recovery situations into opportunities by adding something positive to a negative experience. These are the moments that customers can be recognized and turned into loyal customers. Modern service recovery must be an integrated standardized business process.
- Proven global service recovery platform
- Designed for airlines to reduce costs, considerably enhance the passenger communication and experience.