WHY SFS ?

WHY SHOULD YOU CHOOSE FOR SFS?

  • Fix the problem quickly
    • Solve problems on the spot which produces a win-win for your passengers and your organization. Resulting into less claims and higher passenger satisfaction.
  • Show you care
    • Build customer loyalty during difficult times by being prepared and communicate with the passenger and inform them properly.A well repaired mistake leads to a more loyal customer.
  • Foundation for your service recovery plan
    • SFS will convert service recovery situations into opportunities by adding something positive to a negative experience. These are the moments that customers can be recognized and turned into loyal customers. Modern service recovery must be an integrated standardized business process.
  • Proven global service recovery platform
    • Designed for airlines to reduce costs, considerably enhance the passenger communication and experience.