EXCELLENT PASSENGER EXPERIENCE

EXCELLENT PASSENGER EXPERIENCE

  • Customer Care Department
    • Immediate clear overview on services offered and provided to each passenger (conform EU regulation)
  • Pro Active Passenger Communication and Central Handling
    • Major reduction of handling time
    • Clear documentation of services offered
    • Improved communication throughout disruption
    • Through wearable devices with text or email
    • Centralized and consistent brand voiced through all touch points
  • Social Media Department
    • Reputation damage converted into customer loyalty gains
    • Airline has in-depth insights to respond to social media comments of passengers